‍Dolor enim eu tortor urna sed duis nulla. Aliquam vestibulum, nulla odio nisl vitae. In aliquet pellentesque aenean hac vestibulum turpis mi bibendum diam. Tempor integer aliquam in vitae malesuada fringilla. www.eshard.com, and our related platforms and services.

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1. In General 

eShard ("we," "us," or "our") is committed to protecting and respecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and handle your personal and non-personal information when you use our website, products, and services (collectively, the "Services").

Please read this Privacy Policy carefully so that you have a clear understanding of how we handle and protect your data. If you have objections to this policy, you should discontinue use of our Services. This Privacy Policy does not govern privacy practices associated with offline activities, third-party websites, or practices of third parties that we do not own or control.

If you are under the age of 16, please do not provide any personal information to us. If we learn that we have collected personal information from anyone under the age of 16 without verifiable parental consent, we will delete that information as quickly as possible.

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2. Notice of GDPR Compliance 

Because eShard is headquartered in France, our data collection and processing activities are strictly governed by the European Union’s General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés). We act as the Data Controller for the personal information you submit directly to us through www.eshard.com. We are committed to transparency, data minimization, and ensuring you have full control over your personal information.

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3. Changes to this Privacy Policy 

We may amend this Privacy Policy from time to time at our sole discretion. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this page. If you wish to adjust the ways we can use your personal information as a result of such changes, you can do so by following the procedure described in the section entitled "Your Privacy Rights."

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4. Information We Collect 

When you use our Services, we may collect the following types of information from you:

• Inquiry & Contact Information: We collect the information you voluntarily give us when you fill out forms on www.eshard.com (such as "Request a Demo" or "Contact Sales"). This typically includes your name, professional email address, company name, job title, and any message content.
• Usage Information: We collect general information about the use of our site, such as which pages are accessed most frequently, the average time spent on the website, click patterns, and other similar factors. This information is collected in aggregate form.
• Access Information: We may automatically collect certain non-personal information about the devices you use to access our Services, including your device type, browser type, operating system, and IP address, to ensure site security and optimize user experience.

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5. How Your Information is Used 

We never sell your information to advertisers or other third parties. We collect, store, and use your personal and non-personal information only for internal purposes, including:

• To respond to your demo requests, sales inquiries, or support tickets.
• To conduct routine business operations, such as communications, marketing, and research.
• To transfer your data to trusted third-party service providers (e.g., web hosting or CRM software) who are strictly obligated to protect your information and cannot use it for their own commercial purposes.
• To comply with applicable laws, regulations, legal processes, or government requests; to prevent fraud; and to protect our rights, property, and safety.

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6. Tracking: Use of Cookies and Similar Technologies

In order to improve our Services, we and our authorized agents may use "cookies," "web beacons," and similar devices to track your activities. A cookie is a small amount of data transferred to your browser by a web server. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. You can also manage your cookie preferences through the consent banner provided on www.eshard.com. If you disable cookies, you may lose some of the features and functionality of our site.

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7. Protecting Your Information

We use a variety of industry-standard security measures—including encryption, firewalls, and authentication tools—to protect your information. We do not retain your personal information for longer than is necessary for our business purposes or as required by law.

Our security measures align with standard international data protection protocols as well as those described in the European Union's General Data Protection Regulation (GDPR). If we become aware of a data breach, we will notify you and the competent data protection authorities in accordance with GDPR guidelines.

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8. Third-Party Data Processing 

In submitting any third-party personal or sensitive data within the context of our specialized software products (like esDynamic or esReverse) or during evaluation lab services, you act as the Data Controller, and you appoint eShard solely as a Data Processor. As a Data Processor, we will process the data strictly in accordance with your written instructions and implement appropriate technical measures to safeguard it.

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9. Disclosure to Third Parties

We will not share your personal information with third parties without your express consent, except in limited circumstances:

• With trusted third-party service providers who assist us in operating our Website or conducting our B2B operations.
• When required by law, regulation, or litigation, or as necessary for national security or law enforcement.
• If eShard is acquired by or merged with another entity, we may transfer customer information to that entity. We will provide notice of such transactions on our website.

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10. International Transfers 

As a company operating in France, the primary location for our data processing is within the European Economic Area (EEA). If we transfer your personal data outside the EEA to external service providers, we ensure a similar degree of protection is afforded to it by utilizing specific contracts approved by the European Commission (Standard Contractual Clauses) that give personal data the same protection it has in Europe.

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11. Your Privacy Rights

Under the GDPR and applicable French law (such as the Loi Informatique et Libertés), you are entitled to:

• Access: Request copies of your personal information.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal information (the "right to be forgotten"), subject to certain legal exceptions.
• Withdraw Consent: Withdraw your consent to data processing at any time by contacting us.
• Object / Restrict: Object to or request the limitation of our processing of your personal data.
• Data Portability: Have your personal information transferred directly by us to a third-party processor of your choice, where technically feasible.

To exercise any of these rights, please contact us. We will undertake a good faith effort to resolve your request within 30 days. You also have the right to file a complaint directly with the French Data Protection Authority (CNIL - Commission Nationale de l'Informatique et des Libertés).

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12. Your Choices

You have control over your personal information. If at any time you are uncomfortable with our use of your data, you may request that we limit processing via email. You may similarly opt out of receiving marketing communications from us by utilizing the "unsubscribe" link included in our emails.

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13. Governing Law 

The terms of this Privacy Policy are governed by and construed in accordance with the laws of France and the regulations of the European Union (GDPR).

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14. How to Contact Us 

If you have any questions regarding this Policy, would like to exercise your privacy rights, or need assistance with privacy-related matters, please contact us at contact@eshard.com.

We take our users' privacy concerns seriously and will take the necessary steps to respond to you promptly.

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